6 social media trends in culture according to you

Photo by Simone Schoutens of Mediamatic.

Most of the workshops I run I conclude with a simple and effective game I call Bag It or Bin It*. Simply put I ask participants to summarise the main ideas of the workshop and put them into two categories: the ideas they will follow up (these go in the bag) and the ideas they never want to hear about again (these go in the bin). The result is a nicely coloured co-created do’s and dont’s list for the participants.

Minke Havelaar, with whom I run a series of workshops for Mediamatic’s Kom Je Ook?, has made a summary of a couple of Bag It or Bin It games we played about social media marketing strategy with cultural institutions. The result reads like a trend list for social media development in the cultural and non-profit sector. Especially interesting is what people put in their bags regarding the strategic use of social media.

So, what do our colleagues focus on when it comes to social media? Here’s 100s of ideas summarised in six clear trends:

1. Quantity versus quality of content
   Do’s include writing Tweets and Facebook updates according to best practices (short, images, etc.), the 9-1 rule for writing more about others than about yourself and thinking more strategically about each piece of content.
2. Measuring and analysing
   Participants planned to focus on metrics and tools such as Google Analytics, but also on writing reports about social media successes and outcomes for management and coworkers. Read the rest of this entry »

Next year: The strategy start-up

Photo by Sofia Torrão on Flickr.

This post will answer the number one question I’ve been asked after it became known the Museum of National History would cease to exist in January: What will I do next year? And to take away some worries immediately, I won’t be gone from the cultural sector. At least not entirely, as I will explain shortly.

Starting right after New Year I will be working on what we call a “strategy start-up”. Together with the talented digital producer, music enthusiast and my good friend Erwin Elling, I will start a company that will help others to use the opportunities of the 21st century strategically and sustainably, and create campaigns and strategies that add value to brands.

We call it a strategy start-up because on the one hand we will use the no-nonsense mindset of start-ups in approaching challenges, while at the same time we will look beyond the short-term objectives that often dominate (digital) projects.

Ever more organisations have taken successful first steps in the digital domain, and can pride themselves in an established traditional presence. Today, however, they’re faced with the question “what’s next?” How to turn Facebook fans into visitors? How to connect with completely new target groups? How to build a meaningful relationship with our audience that spans the physical and digital domain? How to make some money doing so?

That’s where we come in. Together with our future clients we will give workshops, training, co-create successful campaigns and strategy, develop a vision for the coming years and help you make sense of the immense possibilities of the 21st century. Read the rest of this entry »

From Good to Great to Obsolete

Photo by John Ryan on Flickr.

Ten years ago Jim Collins published a book that would change the way many organisations would do business: Good to Great. You’ve heard about it, maybe you even read it. The book gives a recipe for sustainable success, businesswise, based on a number of companies that outperformed their competitors over a long period of time. Jim Collins told millions how to be Great, as opposed to simply Good.

Quickly, a prequel for startups (Built to Last) and a special edition for the social sectors were published. For many consultants, Jim Collins was God.

The ten years since

Unfortunately, the years since 2001 brought trouble: The web 2.0 revolution, financial crises and the never-diminishing effect of Moore’s Law. The world changed, and not all of Jim Collins’s great companies managed to stay on top of things.

This week I spent some time with Anders Sorman-Nilsson, an expert on the disruptive nature of change for business. In a recent video on his blog, he explains how the years since 2001 have made some of the great companies become obsolete, or even go bust.

It very much seems that although you were brilliant the entire 20th century, it can be a matter of months in the 21st to have your organisation disappear into oblivion. What made you great in yesteryear might make you obsolete today.

And I don’t think this is limited to the moneymakers of the world. Museums, theatres and even social causes can become obsolete just as easily if they’re not designed to deal with the menacing effects of Moore’s Law and the like.

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Integrated media strategies for museums

Photo by Kristian Vinkenes on Flickr.com

One of the recurring themes at the recent MuseumNext conference in Edinburgh was what I call the “holistic” or “integrated media strategy”. Social media or technology is not an isolated department within the whole of the strategy of an institution, but a core function such as communication, education or finance.

This means it’s no longer about having a great Facebook strategy within your team. It’s about having an overall strategy for all media (new and traditional), connected with the activities you do and the expositions you host. A strategy that is interconnected and continuously attracts new visitors, retains the old ones and engages them with what you do.

The museum as a media producer

If you think of media as communication channels (and is there any other way to think about them?), museums are media producers. We’re very much like the BBC, HBO and even Walt Disney, apart from that we’re not into it for the money, but for “the arts”. For-profit museums understand this point very well, presumably.

In my opinion, there’s three levels at which a museum does things: 1) new and traditional media, 2) activities and events with the audience and 3) the physical expositions that you put up in a building. Most of our campaigns are focused at getting people to visit us (3). Not everybody, however, will always be able to visit us. For instance, because the buildings not big enough. New and traditional media (1) as well as activities (2) allow us to reach more people. I use the model below to remind me of this.

This model is all about people moving from one level to another (up and down). It’s in these movements the advantage of an integrated media strategy becomes clearest. Read the rest of this entry »

Timing is everything – When do people consume your museum’s new media activities?

Photo by Diana Hammond.

With the rise of new media a paradigm shift has occurred in the time when people “consume” museums. In the old days people would pick a specific moment to visit a museum. Maybe dress up a bit, make it a day out. On an average they would pick two, maybe three moments a year to spend time with museums. Nowadays, using Twitter and Facebook, we try to make people interact with museums twenty-four seven. They don’t even have to be dressed to “visit” a museum.

By doing so, we’ve entered into the battle for attention of our consumers. And it’s a crowded battlefield.

Timing is essential when it comes to getting an optimal response to your cries for attention. As a museum that is closed on Sundays will miss out on a lot of visitors, a tweet send when all followers are asleep or busy is lost forever. So, when are people most likely to consume a museum’s new media activities?

Read the rest of this entry »